Author Topic: Can't Log in After Purchasing? Post Here!  (Read 11667 times)

Alaric

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Can't Log in After Purchasing? Post Here!
« on: April 06, 2012, 02:22:59 pm »
With the introduction of the new payment page, a number of purchasers are unfortunately not being recognized as having purchased the game when trying to log in even after receiving their receipt of purchase. Until ZanMgt can nail down the root cause these cases will have to be dealt with on an individual basis. The quickest recourse would be to hop in IRC to check if someone is available to assist right away, otherwise please make a post here with the following information:
  • account username
  • which browser was used to make the purchase
  • payment method: PayPal or Google Checkout
  • any other noticeable issues with the payment form while processing


This will not only allow the developers to manually activate your account but will also help to determine the problem so that future purchases can go through smoothly. ZanMgt apologizes for the inconvenience and hopes to resolve the underlying error as soon as possible.
« Last Edit: April 24, 2012, 04:26:55 pm by Alaric »
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<Czorio> The bittersweet embrace of the Alaric is the only embrace I'll ever know.
<Gabriel> Because Alaric robbed your pleasure...
<Aaron> I feel dirty. Alaric, pls hold me.
<Terah> I don't guess when it comes to you Alaric, I just assume you are always watching...

Reaper7m5

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Re: Can't Log in After Purchasing? Post Here!
« Reply #1 on: April 09, 2012, 02:00:34 am »
Hello, I can't seem to log in to Blockade runner after the new update... I've tried and tried, even on the homepage of Blockade runner.
But it will never even allow me to log in.
My Username is: Reaper7m5
The Browser I used to purchase: Google Chrome
Payment Method I used: Paypal
And there was no issues when I was buying it.
Please fix this for me, because I can't wait any longer to play the new update O_O
Thank you, and happy Easter :D

[ZanMgt]Gabriel

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Re: Can't Log in After Purchasing? Post Here!
« Reply #2 on: April 09, 2012, 10:46:28 am »
Reaper7m5 : According to our database you're activated. If you still cannot log in, try confirming your username and resetting your password.
"a programmer is an intermediary that converts sugar and caffeine into code"

SiHy

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Re: Can't Log in After Purchasing? Post Here!
« Reply #3 on: April 09, 2012, 06:36:10 pm »
Hi. I bought the game on 9th November last year and I can't login. I used to be able to, in fact if I play the older version I'm logged in automatically when it starts.
User name: SiHy
Browser used to pay: Firefox
Payment type: PayPal (Transaction ID: 85C32717HW096152E)
Other problems: Not that I remember.
I tried resetting my password but the email to reset it never arrived.
Congrats on the new version release BTW.

VengantMjolnir

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Re: Can't Log in After Purchasing? Post Here!
« Reply #4 on: April 09, 2012, 08:40:25 pm »
Yeah, I have the same problem as SiHy. I purchased the game quite a long time ago, probably around november of last year as well if not earlier. I used to be able to play just by launching it as well and completely forgot my password. I have a set of about 6 passwords I cycle between and I tried all of those to no avail, and I am quite sure I would not have used something else for such a non-critical security thing.

Also, I tried the password reset option on the site and never received the email.

Reaper7m5

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Re: Can't Log in After Purchasing? Post Here!
« Reply #5 on: April 09, 2012, 11:03:49 pm »
Yes! I have the same problem as you guys.. I also forgot my password, so I tried to reset it, and no email has been sent.
I've tried to reset it yesterdy, and now it is still not in my inbox..
Please help :/

Since my Username is in your data base, so schould my email... Can you please manual send a password reset to the email that is bind to the account? Thanks
« Last Edit: April 10, 2012, 01:57:35 am by Reaper7m5 »

Lukeman28

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Re: Can't Log in After Purchasing? Post Here!
« Reply #6 on: April 10, 2012, 08:00:41 am »
I'm glad to see i'm not the only one with this problem. I have logged in every morning or so for the past couple of months just to check for updates and when I went to play the update I could no longer use my user name and password to log in. I then proceeded to trying to log in the website it that also failed and I have yet to recieve an email for a password reset.
Username - lukeman28
Browser and Payment Method - umm I bought this game when there were under 300 users but i think it was Google chrome and paypal
Haven't noticed any other major problems minus the occasional hiccup you would expect from a game in alpha.

P.S. this game is awesome and I completely understand that development is a difficult process and problems are bound to pop up

Edit - Now that's service, not sure if you guys did that or something else occurred but figured I would give it one more go and it let me log into both the website and the game. So problem fixed in my case, thanks for the help.
« Last Edit: April 10, 2012, 08:13:10 am by Lukeman28 »
Ready, Fire, Aim!

[ZanMgt]Gabriel

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Re: Can't Log in After Purchasing? Post Here!
« Reply #7 on: April 10, 2012, 11:54:58 am »
How many of you use Gmail for your email?
"a programmer is an intermediary that converts sugar and caffeine into code"

Reaper7m5

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Re: Can't Log in After Purchasing? Post Here!
« Reply #8 on: April 10, 2012, 12:03:55 pm »
I use Yahoo, If that helps..

hakre1

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Re: Can't Log in After Purchasing? Post Here!
« Reply #9 on: April 10, 2012, 01:35:17 pm »
I purchased the game a long time ago under this username and haven't really had a chance to play until now, however when I tried to login it told me I didn't exist and when I tried to reset my password it told me that my email was not in the database, I have both the confirmation email with my username and password as well as a Paypal receipt from the purchase.
the email I used was afalldorf(@)gmail(.)com
Hopefully this can get sorted out as I am eager to try out the latest version.
Thanks

SiHy

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Re: Can't Log in After Purchasing? Post Here!
« Reply #10 on: April 11, 2012, 01:18:40 pm »
I use Yahoo mail too. (I also have a Gmail account and another personal one but I'm pretty sure I wouldn't have used them to order).

catmorbid

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Re: Can't Log in After Purchasing? Post Here!
« Reply #11 on: April 12, 2012, 01:43:55 am »
Having problems as well. Using gmail account. Dammit! Now that the indev finally works for me  :P

Dimadu

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Re: Can't Log in After Purchasing? Post Here!
« Reply #12 on: April 12, 2012, 05:39:17 pm »
Im using hotmail and having the same problems

SiHy

  • Guest
Re: Can't Log in After Purchasing? Post Here!
« Reply #13 on: April 18, 2012, 07:10:39 pm »
Anyone heard about any updates/solutions to this problem?
I realise these things take time, just wondering if any progress has been made?

cptnoname

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Re: Can't Log in After Purchasing? Post Here!
« Reply #14 on: April 19, 2012, 02:52:04 pm »
account username: cptnoname or cptnoname@gmail.com, purchased on 11/22/11
which browser was used to make the purchase: chrome
payment method: PayPal or Google Checkout: paypal
any other noticeable issues with the payment form while processing: none noticed at the time