Blockade Runner Community Forums

General Info => Support => Topic started by: Alaric on April 06, 2012, 02:22:59 pm

Title: Can't Log in After Purchasing? Post Here!
Post by: Alaric on April 06, 2012, 02:22:59 pm
With the introduction of the new payment page (http://forums.blockaderunnergame.com/index.php?topic=675.0), a number of purchasers are unfortunately not being recognized as having purchased the game when trying to log in even after receiving their receipt of purchase. Until ZanMgt can nail down the root cause these cases will have to be dealt with on an individual basis. The quickest recourse would be to hop in IRC (http://www.blockaderunnergame.com/irc.aspx) to check if someone is available to assist right away, otherwise please make a post here with the following information:


This will not only allow the developers to manually activate your account but will also help to determine the problem so that future purchases can go through smoothly. ZanMgt apologizes for the inconvenience and hopes to resolve the underlying error as soon as possible.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Reaper7m5 on April 09, 2012, 02:00:34 am
Hello, I can't seem to log in to Blockade runner after the new update... I've tried and tried, even on the homepage of Blockade runner.
But it will never even allow me to log in.
My Username is: Reaper7m5
The Browser I used to purchase: Google Chrome
Payment Method I used: Paypal
And there was no issues when I was buying it.
Please fix this for me, because I can't wait any longer to play the new update O_O
Thank you, and happy Easter :D
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: [ZanMgt]Gabriel on April 09, 2012, 10:46:28 am
Reaper7m5 : According to our database you're activated. If you still cannot log in, try confirming your username and resetting your password.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: SiHy on April 09, 2012, 06:36:10 pm
Hi. I bought the game on 9th November last year and I can't login. I used to be able to, in fact if I play the older version I'm logged in automatically when it starts.
User name: SiHy
Browser used to pay: Firefox
Payment type: PayPal (Transaction ID: 85C32717HW096152E)
Other problems: Not that I remember.
I tried resetting my password but the email to reset it never arrived.
Congrats on the new version release BTW.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: VengantMjolnir on April 09, 2012, 08:40:25 pm
Yeah, I have the same problem as SiHy. I purchased the game quite a long time ago, probably around november of last year as well if not earlier. I used to be able to play just by launching it as well and completely forgot my password. I have a set of about 6 passwords I cycle between and I tried all of those to no avail, and I am quite sure I would not have used something else for such a non-critical security thing.

Also, I tried the password reset option on the site and never received the email.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Reaper7m5 on April 09, 2012, 11:03:49 pm
Yes! I have the same problem as you guys.. I also forgot my password, so I tried to reset it, and no email has been sent.
I've tried to reset it yesterdy, and now it is still not in my inbox..
Please help :/

Since my Username is in your data base, so schould my email... Can you please manual send a password reset to the email that is bind to the account? Thanks
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Lukeman28 on April 10, 2012, 08:00:41 am
I'm glad to see i'm not the only one with this problem. I have logged in every morning or so for the past couple of months just to check for updates and when I went to play the update I could no longer use my user name and password to log in. I then proceeded to trying to log in the website it that also failed and I have yet to recieve an email for a password reset.
Username - lukeman28
Browser and Payment Method - umm I bought this game when there were under 300 users but i think it was Google chrome and paypal
Haven't noticed any other major problems minus the occasional hiccup you would expect from a game in alpha.

P.S. this game is awesome and I completely understand that development is a difficult process and problems are bound to pop up

Edit - Now that's service, not sure if you guys did that or something else occurred but figured I would give it one more go and it let me log into both the website and the game. So problem fixed in my case, thanks for the help.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: [ZanMgt]Gabriel on April 10, 2012, 11:54:58 am
How many of you use Gmail for your email?
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Reaper7m5 on April 10, 2012, 12:03:55 pm
I use Yahoo, If that helps..
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: hakre1 on April 10, 2012, 01:35:17 pm
I purchased the game a long time ago under this username and haven't really had a chance to play until now, however when I tried to login it told me I didn't exist and when I tried to reset my password it told me that my email was not in the database, I have both the confirmation email with my username and password as well as a Paypal receipt from the purchase.
the email I used was afalldorf(@)gmail(.)com
Hopefully this can get sorted out as I am eager to try out the latest version.
Thanks
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: SiHy on April 11, 2012, 01:18:40 pm
I use Yahoo mail too. (I also have a Gmail account and another personal one but I'm pretty sure I wouldn't have used them to order).
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: catmorbid on April 12, 2012, 01:43:55 am
Having problems as well. Using gmail account. Dammit! Now that the indev finally works for me  :P
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Dimadu on April 12, 2012, 05:39:17 pm
Im using hotmail and having the same problems
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: SiHy on April 18, 2012, 07:10:39 pm
Anyone heard about any updates/solutions to this problem?
I realise these things take time, just wondering if any progress has been made?
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: cptnoname on April 19, 2012, 02:52:04 pm
account username: cptnoname or cptnoname@gmail.com, purchased on 11/22/11
which browser was used to make the purchase: chrome
payment method: PayPal or Google Checkout: paypal
any other noticeable issues with the payment form while processing: none noticed at the time
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Claus on April 20, 2012, 01:17:04 pm
account username: Claus Barelt
which browser: Firefox
payment method: PayPal (1TH09954UC8752848)
any other noticeable issues: I tried to reset my password but the email has never arrived.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Phluffington on April 21, 2012, 02:59:03 pm
account username: Phluffington
which browser: Opera
payment method:Google Checkout
any other noticeable issues: Not that I saw.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Aaron on April 24, 2012, 11:46:55 am
Please be sure to e-mail us at support@zanmgt.com with your information.  Thank you!
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: wmar18 on May 05, 2012, 08:28:50 am
I just bought the game and it wont let me log in :( all i can do is make ships, i cant go in single or multiplayer :'(
Username: wmar18
I use Firefox
I bought it with paypal
& i had no issue with buying it

PLEASE HELP ME :'( :'( :'(
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Vininator on May 05, 2012, 08:33:09 am
I just bought the game and it wont let me log in :( all i can do is make ships, i cant go in single or multiplayer :'(
Username: wmar18
I use Firefox
I bought it with paypal
& i had no issue with buying it

PLEASE HELP ME :'( :'( :'(

It doesn't have those yet. Multiplayer is being worked on now. Right now you can go into a test mode by pressing the green "launch" button in the editor.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: wmar18 on May 05, 2012, 08:49:03 am
ok thank you :P
 but i cant figure out some of the controls :(
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Vininator on May 05, 2012, 08:59:26 am
ok thank you :P
 but i cant figure out some of the controls :(

In the test area?

Hold right mouse button to control your ship. Use WASD to move, Q and E to roll, and left mouse button to fire weapons in the direction you're facing. Oh and also use mouse to look around.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: yobob591 on June 13, 2012, 01:16:08 pm
Hi, had a gmail, changed now I need someone to resend the activation. PLEASE HURRY :'( :'( :'(
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Aaron on June 13, 2012, 01:40:06 pm
yobob591, please check your e-mail. =)
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: odycay12 on July 14, 2012, 04:22:49 pm
I just Bought The Game And Can't Get The Game To Work The Game Runs Ok But When I Click Login It Crashes
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: taoistlumberjak on July 20, 2012, 10:40:33 pm
I haven't played in a while, and couldn't log in today when I tried to.  I sent the request for a password reset a couple times, thinking gmail went wonky, but didn't get anything back.  I didn't know if it's auto-generated and sent or not.  I'm pretty sure my username was the one I'm posting under, and I thought I knew what email address and password I'd registered under.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Ironside451 on July 20, 2012, 11:45:25 pm
Just got the game using Paypal through chrome i REALLY want to play! i logged in once and it worked but i went to the site and tried to get the update i couldn't log in i used the generator but its not sending it to me!!!

HELP :'( :'( :'( :'( :'( :'( :'(
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: [ZanMgt]Gabriel on July 21, 2012, 10:47:55 am
Password reset is acting kind of weird right now. This may take a few days to fix.

Alternatively you can join our IRC and I can try to manually reset your password.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Michael on July 23, 2012, 12:02:49 am
account username: Drago1128
which browser: Google Chrome/ Aol i had to use AOL for the email's and chrome for the other stuff
payment method: PayPal
any other noticeable issues: Didn't get an email, or anything.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: iConsider on July 24, 2012, 03:12:03 pm
account username: iConsider
which browser: Google Chrome
payment method: PayPal
any other noticeable issues: none
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: [ZanMgt]Gabriel on July 25, 2012, 02:25:45 pm
iConsider I cannot see any problem on our end. Are you sure you inputted your password properly?
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Dux on July 25, 2012, 03:44:40 pm
account username:  Dux
    which browser was used to make the purchase: Firefox
    payment method: PayPal or Google Checkout:    Paypal
    any other noticeable issues with the payment form while processing:   None

Please help asap, I REALLY want to play.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: TurboTortoise on July 26, 2012, 04:48:04 pm
Activate my account please,
Username: TurboTortoise
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: [ZanMgt]Gabriel on July 27, 2012, 03:45:00 pm
Your account is already activated. Are you having issues with logging in?
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: TurboTortoise on August 02, 2012, 03:53:26 pm
Name: TurboTortoise
its been working for a good bit but now when i log in it sells me my account is not activated, Help? :]
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Aaron on August 02, 2012, 06:17:04 pm
Name: TurboTortoise
its been working for a good bit but now when i log in it sells me my account is not activated, Help? :]

Check your e-mail!
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: TurboTortoise on August 12, 2012, 12:35:43 pm
account username: TurboTortoise/ turbotortiose@<SPAMBOTSGOHOME>gmail.com (mind the spelling error in tortoise)
which browser was used to make the purchase: Google Chrome
payment method: Google Checkout
any other noticeable issues with the payment form while processing: not much i can think of, i just need my account activated, i have already activated so i do not know what is wrong with the system but i thank you in advance. It worked before, my account but now its all messed up.

*edit* Ok, i have finally checked out my email and it hasnt worked, but i dont have my money back or anything. so whats going on? I gotta say im quite disappointed that i cannot play the game. Even the website says i own it but my account is never activated, so, any help?



sorry for all the trouble :3 it seems to be working now! having fun with the new update! Thanks for whatever you guys did :D


Alaric edit: merged double post, obfuscated email address to protect from spambot crawlers
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: [ZanMgt]Gabriel on August 13, 2012, 08:16:55 am
No problem! Not exactly sure what happened, but it should be fixed now. Have fun!
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: WarpTRAV3L on August 13, 2012, 05:08:33 pm
Hello, I haven't played Blockade Runner for a while, and when I went to play the new update, I couldn't log in. My user name is WarpTRAV3L/Warptravel53/Warptravel/Warptravel53@gmail.com, don't remember which one, I purchased using Firefox and Google Checkout, and I'm not aware of any payment issues. I've tried the password recovery numerous times, and I emailed you guys a few days ago, without reply.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Aunt Jemima on August 14, 2012, 01:27:31 am
Hello, I haven't played Blockade Runner for a while, and when I went to play the new update, I couldn't log in. My user name is WarpTRAV3L/Warptravel53/Warptravel/Warptravel53@gmail.com, don't remember which one, I purchased using Firefox and Google Checkout, and I'm not aware of any payment issues. I've tried the password recovery numerous times, and I emailed you guys a few days ago, without reply.
I have a similar situation with my account. I used to be able to log in, but I can't log into the latest build of the game.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Astromac on August 31, 2012, 05:19:43 pm
username: Astromac
Browser: Google Chrome
Payment method: PayPal
Any other noticeable issues: none
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: [ZanMgt]Gabriel on September 01, 2012, 10:48:13 am
Astromac, your problem should be resolved.

Aunt Jemima is your problem still happening?
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Sammassallama on September 29, 2012, 05:52:02 pm
Username: Sammassallama
Browser: Rockmelt (Google Chrome)
Payment Method: Paypal
Any other noticable issues: None
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Aaron on October 01, 2012, 11:52:12 am
Sammassallama, please check your e-mail! =D
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: dRelix on October 19, 2012, 10:55:07 pm
    account username: dRelix
    which browser was used to make the purchase:
 Firefox
    payment method: PayPal or Google Checkout:
Paypal Transaction ID: 53F65873MW958414R
    any other noticeable issues with the payment form while processing:
 no
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Aaron on October 20, 2012, 02:38:25 pm
dRelix, please check your e-mail. =)
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Zxmadkiller on November 13, 2012, 02:38:57 am
account username: zxmadkiller
which browser was used to make the purchase: Chrome
payment method: PayPal or Google Checkout: Paypal
any other noticeable issues with the payment form while processing: There were none.

I hope you can help me.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: [ZanMgt]Gabriel on November 13, 2012, 08:46:17 am
Zxmadkiller, please check your PM.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Dakota on November 17, 2012, 09:57:09 am
I purchased the game about 3 months ago mayber more adn lately when i checked for updates i couldnt log in at all

Username: leaderkranz3
Payed for using: Google checkout
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Frank on November 23, 2012, 11:57:59 pm
hey i just purchased the game and i cant seemed to log in for some reason it keeps on saying i am not active so i cant log in to play plz help me :(
my username is; coronam
payment method; paypal
browser; Firefox
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Phe0n1x on November 28, 2012, 03:11:24 pm
    account username: Phe0n1x
    which browser was used to make the purchase: Firefox
    payment method: PayPal
    any other noticeable issues with the payment form while processing: none

I also didn't receive any emails from your website upon telling it to reset my password until I added you to the "safe senders" list. Sometimes I really hate hotmail.

EDIT: I should also mention that I sent a support email last night at ~12PM EST and forgot to make a post here.

EDIT2: Thanks for the quick reply!
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Smooples on December 30, 2012, 05:49:21 pm
I can't log in :(

Username: Smooples

Browser: Chrome

Payment: Google Wallet

Please help, I got the email and received a code but it still tells me my account isn't activated.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: [ZanMgt]Gabriel on December 31, 2012, 12:31:45 pm
Smooples did you activate your account with your code?
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Smooples on December 31, 2012, 07:21:25 pm
No, how do you do that?
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Smooples on December 31, 2012, 07:35:04 pm
No, how do you do that?

Fixed it now, thanks for the help.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Meta on January 28, 2013, 03:20:43 pm
account username: Meta
Browser: Google Chrome
Payment method: PayPal
Any other issues: None
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: dkempo1992 on January 28, 2013, 03:37:46 pm
Hi, just bought the game and have received a receipt but no confirmation letter or an activation code, and it keeps telling me my account has not been activated when trying to log in.

the email address I used was roundhousekicktotheface@hotmail.co.uk

account username: Kemperor Daniel Anthony I
Browser: Google Chrome
Payment method: PayPal
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Toast on January 28, 2013, 03:50:31 pm
account username
`toaster9123
which browser was used to make the purchase
`chrome
payment method: PayPal or Google Checkout
`paypal
any other noticeable issues with the payment form while processing
`none
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: [ZanMgt]Gabriel on January 28, 2013, 07:10:52 pm
Meta, dkempo1992, Toast you should all be fixed.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Casper on February 04, 2013, 03:03:01 pm
Username: Casper

Browser: Chrome

Payment Method: Google Checkout

I had no issues during payment.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Aaron on February 05, 2013, 10:00:27 am
Username: Casper

Browser: Chrome

Payment Method: Google Checkout

I had no issues during payment.

Please check your e-mail or private messages here on the forum!
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Damien (evaley) on March 02, 2013, 03:09:11 pm
just bought the game and i cant log in due to "Your account dose not appear to be activated"

User name : evaley
Browser : Chhrome
Payment method : PayPal
no other problems

Admin Edit: This issue has been resolved.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: lukeluke123 on March 03, 2013, 01:00:23 pm
hello. i have downloaded the game and bought it too but when i type in my user and password and press login nothing happens. my user is lukeluke123 and my email is mathsman04@hotmail.co.uk.
do i need to activate my account if so how? i have got the email called: blockade runner purchase.

lukeluke123
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: lukeluke123 on March 03, 2013, 01:12:18 pm
hello. i have downloaded the game and bought it too but when i type in my user and password and press login nothing happens. my user is lukeluke123 and my email is mathsman04@hotmail.co.uk.
do i need to activate my account if so how? i have got the email called: blockade runner purchase.

lukeluke123

never mind my computer just started derping is all.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: wyldspyder on April 24, 2013, 11:58:20 pm
just bought the game and i cant log in due to "Your account dose not appear to be activated"

User name : wyldspyder
Browser : Chhrome
Payment method : PayPal

thank you and have a good day !

Sebastien
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: wyldspyder on May 01, 2013, 08:24:53 pm
can i post
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Aaron on May 01, 2013, 10:00:05 pm
can i post

Yes you can, we're dreadfully sorry for the delayed response, we somehow missed this posting!  Your account has been fully activated.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: JoniusQuinn on May 14, 2013, 09:28:16 pm
I have just bought the game and I am having troubles as well.

Username : JoniusQuinn
Browser : Internet Explorer 10
Payment method : PayPal

Any help would be wonderful

Aaron's Edit: [Resolved]
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Cameron on June 21, 2013, 12:29:22 pm
I cant get into mine now. it says Not activated, but i bought it a year ago. Almost Exactly a year ago.
User: casds
Email: kennycameron9@gmail.com
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: spiketail118 on August 29, 2013, 09:42:19 pm
i purchased it today cant log in

spiketail118 is username
firefox was browr
and paypal
email: abunchofrandomnumbers@live.ca
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: [ZanMgt]Gabriel on August 29, 2013, 11:08:19 pm
@spiketail118 We will look into it. We should have an answer for you tomorrow.
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Aaron on August 30, 2013, 02:56:55 pm
Spiketail118 your account should be good to go now!
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: spiketail118 on August 30, 2013, 08:42:35 pm
thanks guys works great :)
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: ultimate_toaster on September 30, 2013, 05:36:59 am
The game does not recognize me as purchased. I bought the game on the 31st of July, 2012 and It worked for some time. I had left it alone for a bit, and when I came back to play it just today, it says:"Your account dose not appear to be activated"


User name : ultimate_toaster
Browser : Chrome I belive, however it may of been IE.
Payment method : PayPal
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Aaron on September 30, 2013, 01:29:51 pm
The game does not recognize me as purchased. I bought the game on the 31st of July, 2012 and It worked for some time. I had left it alone for a bit, and when I came back to play it just today, it says:"Your account dose not appear to be activated"


User name : ultimate_toaster
Browser : Chrome I belive, however it may of been IE.
Payment method : PayPal


Your account should now be fully activated!  Fire it up and try it out!
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: paul76au on October 27, 2013, 05:16:54 am
username  :  paul76au
browser chrome Version 30.0.1599.69 m with adblock
payment by paypal

bought yesterday 10.26.2013

first i thought that i forgot my password and wanted to reset it, but while doing it i got this
____________________________________________________________________________________________
Server Error in '/' Application.
The user account has been locked out.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code...
_____________________________________________________________________________________________

email with full error report sent to support@zanmgt.com

thank you
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Aaron on October 27, 2013, 07:48:50 pm
paul76au, your account seemed to have activated properly and was locked out due to what must've been a username/password misspelling.  We've sent a password reset to your e-mail, let us know if that resolves it!
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: DecryptedNight on May 30, 2014, 05:43:42 pm
hey just purchased and can not activate/log-in

    account username: DecryptedNight
    which browser was used to make the purchase: FireFox
    payment method: PayPal
Title: Re: Can't Log in After Purchasing? Post Here!
Post by: Aaron on May 30, 2014, 09:39:15 pm
hey just purchased and can not activate/log-in

    account username: DecryptedNight
    which browser was used to make the purchase: FireFox
    payment method: PayPal

Your account should be good to go, try logging in again.

I'll have to have Zack investigate it when he's back from Canada... >_>